FAQ

There are many advantages! These include being guaranteed a parking spot at the location for which you hold a permit, paying less in total with your monthly rate rather than paying daily rates, and the ease of knowing you do not need to make payments every time you park your vehicle.

To view list of our monthly permit locations please click here.

Please call our parking office (604-689-4005) or email help@concordparking.com and provide the licence plate of the vehicle parked in your stall. We will then investigate the issue.

Please see our list of locations available to purchase monthly parking permits here.

To view list of our monthly permit locations please click here.

Please log into your parking account. You will see your name in the corner, select this and select ‘Manage Your Account Information’. Here you will have the option to change/add your billing address, email address, phone number, password, and credit card information.

Permits can only be used for one vehicle at a time, if two vehicles registered on one permit are parked in the same location and the same time, they will be issued a violation.

Your credit card will be linked to your permit, on the 1st of each month your payment will be processed, and your permit will be automatically renewed.

Some lots may be at full capacity, therefore permits are not available online to purchase. Please email us at help@concordparking.com to find out if there is a waitlist you can be added to.

You may either pay your violation ticket online, over the phone, or mail a cheque. If you wish to dispute this ticket, you may file a dispute here.

We offer monthly permits for numerous sites, please visit our list here for rates and locations.

Yes, we require notice before the 20th of the month you wish your permit to expire at the end of.

No, our lots are patrolled using Licence Plate Recognition Technology.

Payments are taken on the 1st of each month to renew parking permits.

Please email: help@concordparking.com for an update on your waitlist status.

Please log into your parking account, you will see a ‘Permit Cancellation Request’ button on the same page as your permit to fill in. You may also email help@concordparking.com to request permit cancellation.